How To Fix Wii U Wi-Fi Router Errors (103-1001, 101-1002) And Connect To The Internet

How to Fix Wii U Connect to Wi-Fi Router Errors 103-1001 and 101-1002

Today, Nintendo released their all-new Wii U. The new console has, unsurprisingly, sparked a fair amount of commotion and interest – primarily due to its intriguing, tablet-like controller with a 6.2-inch touchscreen display. Unfortunately, as I’m sure a countless number of enthusiastic Wii U owners have come to discover, can be rather difficult to connect the console to the internet.

When attempting to connect to various types of personal Wi-Fi routers, including the Motorola SURFboard SBG6580, the Wii U either displays a red X when connecting to the modem/router or when attempting to establish an internet connection. Upon failing to connect, the Wii U will likely display one of the following error messages: Error Code 103-1001 or Error Code 103-1002.

After testing numerous methods, and even attempting the most popular one floating around on various forums, my own Wii U was unable to establish a connection. Thankfully, after spending longer than I had hoped talking with three levels of Nintendo technical support, I discovered a solution to the issue that seems to plague a large number of Wii Us.

Steps – Connect Wii U to WiFi (Error 103-1001 and 101-1002):

1. Navigate to the Wi-Fi portion of the System Settings menu.

2. Tap on or select the option to “Connect to the Internet”.

3. Press X on the GamePad to view your connections and delete every saved connection by tapping on it and opting to “Delete Settings”.

4. Once all connection settings are cleared, return to the “Connect to Internet” screen, select your WiFi network, go through the regular setup process and wait.

5. Once the setup fails – don’t worry, if you’re encountering connection errors, it most definitely will – power down both the Wii U console and GamePad.

6. Reboot the Wii U and return to the Connections portion of the WiFi settings (repeat steps one through three).

7. Tap on your saved Wi-Fi network, followed by “Change Settings”.

8. Enter your network’s SSID (the name assigned to your router).

9. Select the proper security type and input the router’s official password.

10. Change the “IP Address” option from “Auto-obtain” to “Don’t Auto-obtain”.

11. If you’re on Windows, launch cmd and type “ipconfig”. If you’re on OS X, navigate to the Network portion of the System Preferences app, highlight your Wi-Fi network, click “Advanced…”, followed by the “TCP/IP” tab (the “Router” number is used for the “Gateway” field).

12. Input your router’s IP address and add “10″ to the last digit (e.g. if the IP is “″, enter “″).

Note: In certain cases, exclude the “10″ – we recommend that you try both.

13. Enter both the Subnet Mask and Gateway (obtained in the eleventh step).

14. Tap “Confirm” and select the option to “Configure” once a DNS settings prompt appears.

15. Change the “DNS” option from “Auto-obtain” to “Don’t Auto-obtain”.

16. Type “″ for the “Primary DNS” field and “″ for the “Secondary DNS” field.

17. Tap “Confirm”, ensure that the “Proxy Settings” are set to “Don’t Use” and leave the MTU Value set to the default option (1500).

18. Press B to exit and save and press “Connection Test”.

After successfully performing the above steps, any errors pertaining to network connectivity will be resolved. I found that it’s crucial to clear all connections, establish a new connection, reboot the Wii U and edit the settings to properly connect the console to the internet. Stay tuned for additional coverage on Nintendo’s new Wii U.

Owner and webmaster of Jailbreak Tech Info. Tanner is also a professional Jailbreak tutorial writer, the main reporter for Jailbreak Tech Info and owner of the YouTube channel iCrackUriDevice. Feel free to shoot him an email at with any questions or comments.

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  • HappyUser

    great work! thank you! best regards from germany :)

  • lha

    It worked! After hours of calls to charter and trying to configure it manually, adding the number 10? how strange…Thank you so much for taking time to do this! You are a Christmas blessing!

  • Francis

    for me it’s just telling me that “another device on the network is already using the same IP address”. this game system is so convoluted.

  • Wiiner

    Thanks…This worked great!

  • Snuffs

    Thanks so much!!!

  • Paul Taylor Peace

    Your advice worked a treat. Cheers. Now I’m just getting error code 105-4206 when I try to update. Well done Nintendo.

  • lewkan

    Thank god u posted this man! I was about to smash my wii u.
    Worked great!
    Nice 1:))

  • Rick

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  • TheCoLiNieS

    Thank You <3

  • T.C.

    Thanks, helped a lot. At least now my wii u sees the Router and get the green check box but won’t connect to the internet still as I have issue error code103-2001. You have any problems with this as well? I had to put it away as my kids came home from school and is an x-mas gift.. Any other suggetions would be helpful, as I will need to call Nintendo tomorrow.

    • Tanner Marsh

      You’re welcome and that’s strange, it should have worked! Honestly, Nintendo will tell you to follow the same steps. I have a few other tricks you could try. First, ensure that ALL network settings have been erased from the Wii U (steps 1-3). Next, reboot the system and continue following the tutorial. When you come to the DNS step, enter “″ for the “Primary DNS” field and “″ for the “Secondary DNS” field.

      If that doesn’t work, try adding either an “11″ or a “12″ to then end of your IP, instead of a “10″ (12th step).

      Hope this works, let me know how it goes!

  • Mandr68

    Haven’t purchased one yet but thank you for the very detail explanation of own to get it to work! I appreciate the time you put into it :)

    • Tanner Marsh

      No problem, thanks for reading. The Wii U is amazing – if you plan on getting one, you should do so soon, as they’re mostly sold out!